1. Our Commitment to Responsible Gambling

is committed to providing a safe, transparent and responsible gaming environment at our Busselton property. We recognise that while most guests enjoy gaming as a leisure activity without difficulty, a small number of people may experience harm related to gambling. We take that possibility seriously and take active steps to minimise risk for every guest on our premises.

Our responsible gambling principles are embedded in staff training, venue design, operational procedures and guest-support pathways. We work co-operatively with Australian regulatory authorities, who publish guidance and consumer-protection frameworks for the gaming industry, and we align our internal standards with that published guidance.

Responsible gambling is not a compliance exercise for us — it is a genuine reflection of how we want every guest to experience Belmoracrownstay.

2. Adult-Only Access to Gaming Areas

Entry to all gaming areas at Belmoracrownstay is strictly restricted to adults aged 18 years and over. This requirement is non-negotiable and applies to every person who enters a designated gaming zone, regardless of whether they intend to play.

2.1 Identification and Age Verification

Our team members are trained to request proof of age from any person who appears to be under 25 years of age, or from any person where age cannot be reasonably determined at a glance. Acceptable proof of age includes:

• A current Australian driver licence or learner permit
• An Australian or international passport
• A government-issued proof-of-age card
• Any other Australian government-issued photo identification document

Any person unable to produce satisfactory proof of age when requested will be refused entry to gaming areas. Our staff will exercise this right courteously but firmly, and no exceptions will be made.

2.2 Unaccompanied Minors

Minors are not permitted to remain unaccompanied in any area of the property adjacent to gaming facilities. If a minor is observed in or near a restricted gaming zone, our team will act immediately and courteously to resolve the situation in accordance with our child-safety procedures.

2.3 Staff Responsibility

Every member of our gaming floor team is empowered — and required — to enforce age restrictions without hesitation. Age verification checks may be conducted at any time, not only at entry points. We appreciate guests' understanding and co-operation in supporting this important safeguard.

3. Gaming Is Always a Personal Choice

Participation in gaming at Belmoracrownstay is entirely voluntary. No guest is ever encouraged, pressured or incentivised to gamble beyond their own comfort and intention. Our team members are trained to respect each guest's individual choices, including the choice not to play, to stop playing at any time, or to leave the gaming floor without question.

We do not structure our venue, promotions or communications in ways designed to pressure guests into gambling. If a guest wishes to leave the gaming floor, take a break or end a session, our staff will assist them courteously and without comment on that decision.

We encourage all guests to think of gaming as one leisure option among many available at Belmoracrownstay — a choice made freely, within personal limits, and for the purposes of entertainment rather than financial gain.

4. Setting Time and Spending Limits

One of the most effective ways to keep gaming enjoyable is to decide — before you begin — how much time and money you are comfortable spending. We encourage every guest to approach gaming with clear, pre-determined personal limits.

4.1 Spending Limits

A spending limit is the maximum amount you are prepared to lose during a gaming session. We recommend treating this amount as an entertainment budget — money you are comfortable spending on an enjoyable experience, with no expectation of return. Practical guidance:

• Decide on your limit before you enter the gaming floor, not during play.
• Bring only the cash or accessible funds you have allocated; leave additional payment cards or cash securely stored away from the gaming area.
• When your limit is reached, commit to stopping — the session is complete regardless of the outcome of previous play.
• Never attempt to recover losses by increasing bets or extending your session beyond your pre-set limit.

4.2 Time Limits

Extended or uninterrupted play can make it harder to maintain perspective on spending and enjoyment. We encourage guests to:

• Set a specific end-time for each gaming session before beginning.
• Use a watch, mobile device or other personal timer to track elapsed time during play.
• Plan breaks at regular intervals — for example, every 30 to 60 minutes.
• Honour the time limit set, even if play has been going well; a good session is a reason to stop on a positive note, not a reason to continue.

4.3 A Useful Planning Framework

Before any gaming session, you may find it helpful to answer the following questions honestly:

5. Recognising Warning Signs

Gaming can occasionally shift from a leisure activity into a source of difficulty. Awareness of early warning signs allows individuals — and those who care about them — to take action before problems escalate. The following patterns may indicate that gaming is no longer functioning purely as entertainment:

5.1 Signs Relating to Money and Time

• Spending more money on gaming than originally planned, on a regular basis.
• Spending significantly more time in gaming venues or engaged in gaming activity than intended.
• Borrowing money, selling possessions or drawing on savings to fund gaming.
• Neglecting regular bills, rent or other financial obligations because of gaming expenditure.
• Spending time thinking about how to obtain more money specifically for gaming.

5.2 Signs Relating to Behaviour and Relationships

• Concealing the extent of gaming activity from family members, partners or close friends.
• Returning to gaming shortly after a session in order to try to recover losses.
• Feeling irritable, restless or on edge when unable to access gaming.
• Neglecting work, study or family responsibilities because of gaming.
• Using gaming as the primary way of managing stress or low mood.
• Finding it very difficult to stop or limit play, despite having decided to do so.

5.3 A Note on Self-Reflection

Recognising these signs in yourself or someone you care about is not a cause for shame — it is an opportunity to take positive action. Many people who address gaming-related difficulties early are able to restore a healthy balance. The sections below describe the steps available to you at Belmoracrownstay and beyond.

6. Taking Breaks

Regular breaks are an important part of responsible gambling. Continuous play reduces a person's ability to evaluate their own situation clearly, maintain spending discipline and remain connected to the passage of time. Belmoracrownstay actively supports guests in taking breaks during gaming sessions.

• Our gaming floor team members will always respond helpfully to a guest who wishes to pause play or step away from a game.
• Comfortable seating areas away from gaming equipment are available throughout the property to allow guests to rest and reflect.
• Guests are encouraged to take a break if they feel frustrated, fatigued, upset by a loss, or uncertain about whether to continue.
• A break need not mean the end of a visit — but it should always be a genuine pause, away from gaming equipment, before any decision to continue is made.

If you find it difficult to take a break voluntarily, or if you consistently override your intention to stop, this may be a sign that it is time to speak with a member of our team or to consider a self-exclusion arrangement.

7. Self-Exclusion at Belmoracrownstay

Self-exclusion is a voluntary arrangement through which a guest requests that Belmoracrownstay restrict their access to gaming areas for a defined period. It is a practical, confidential tool for anyone who believes that a period away from gaming would be beneficial.

7.1 Who May Apply

Any adult guest aged 18 or over may apply for self-exclusion at Belmoracrownstay. There are no prerequisites, no judgements and no requirement to explain or justify the decision. Choosing self-exclusion is a courageous and responsible step, and we will treat it with full discretion and respect.

7.2 How to Apply

To initiate a self-exclusion arrangement:

1. Speak with any member of our gaming management team at the property, or ask at the main reception and you will be directed to the appropriate team member.
2. You will be asked to complete a short, confidential registration form providing your personal details, a current photograph and your chosen exclusion period.
3. Our team member will explain the terms of the exclusion, answer any questions, and provide you with a copy of the completed form for your own records.
4. The exclusion will be recorded in our confidential internal system and takes effect immediately upon completion of the registration process.

7.3 Duration of Exclusion

Exclusion periods are not shortened at the guest's request once registered. A formal review process applies at the conclusion of any time-limited exclusion period before reinstatement is considered.

7.4 Effect of Self-Exclusion

During an active self-exclusion period, the registered individual:

• Will be refused entry to all gaming areas at Belmoracrownstay.
• Will not receive gaming-related direct marketing communications from the property for the duration of the exclusion.
• Will not be offered any gaming rewards, promotions or gaming-linked benefits by our team members.

We make every reasonable effort to enforce exclusion arrangements. However, we ask all self-excluded guests to take personal responsibility for supporting their own exclusion by not attempting to enter gaming areas during the exclusion period.

7.5 Confidentiality

All self-exclusion records are held in strict confidence and are accessible only to authorised gaming management personnel with a specific operational need. Exclusion information is processed in accordance with our Privacy Policy and applicable Australian privacy law. For privacy enquiries, please contact us at privacy@belmoracrownstay.com.

8. Involving Trusted Contacts

Gaming-related difficulties rarely affect only the individual who is experiencing them. Family members, partners and close friends are often among the first to notice that something has changed, and they play a vital role in supporting someone who decides to take action.

8.1 For People Concerned About Someone Else

If you are concerned about the gaming behaviour of a family member or someone close to you, the following approaches may be helpful:

• Choose a calm, private moment to raise your concerns — not immediately after a gaming session or during a moment of financial stress.
• Express your concern in terms of how the situation is affecting you and the relationship, rather than making accusations or moral judgements.
• Listen without interrupting. Acknowledging how the person feels may make them more receptive to considering a change.
• Offer your support for positive steps — such as accompanying them to speak with our team about self-exclusion — rather than ultimatums.
• Seek support for yourself as well. Being close to someone who is experiencing gaming difficulty can be stressful, and you also deserve access to support.

8.2 Third-Party Exclusion Requests

In certain circumstances, an immediate family member or legal guardian may speak with our gaming management team to discuss concerns about a guest's gaming activity. Our team will listen carefully and explain the options available within our property's procedures. We are unable to impose exclusions on behalf of third parties without the consent of the individual concerned, but we can provide guidance and support to people in this situation.

8.3 Speaking With Our Team

If you wish to speak with a member of our team about responsible gambling — whether for yourself or in relation to someone else — please approach any member of our gaming management team or ask at the main reception. All conversations of this nature are handled with complete confidentiality and without judgement.

9. Responsible Gambling Resources in Australia

Belmoracrownstay encourages any guest who feels they may benefit from additional support to reach out to the responsible gambling resources and support services available in Australia. A range of independent support services operate across Australia, providing confidential assistance to individuals and families affected by gambling-related difficulties.

Australian regulatory authorities publish consumer-protection guidance and information on responsible gambling, including information about your rights as a consumer and the standards that gaming venues are required to meet. These resources are publicly available and can be accessed through government and community-services channels in Western Australia and at the national level.

If you are looking for support, we encourage you to:

• Contact an independent gambling support service — free, confidential services are available in Australia and can be located through government or community-services directories.
• Speak with your local community health or social services provider, who can direct you to appropriate support in the Busselton region and across Western Australia.
• Use online self-help tools and information resources published by Australian government bodies responsible for consumer protection in the gaming sector.
• Speak with someone you trust — a family member, friend or community support worker — who can help you take the next step.

Our team at Belmoracrownstay can help direct you to appropriate local resources if you are unsure where to begin. You are always welcome to speak with us in confidence.

10. Staff Training and Venue Standards

Responsible gambling is a shared responsibility, and our team members are central to delivering it effectively. All gaming floor staff at Belmoracrownstay receive responsible gambling training as a condition of their role, and this training is refreshed on a regular basis.

Our training programme equips team members to:

• Recognise behavioural indicators that a guest may be experiencing difficulty.
• Approach guests with sensitivity and without stigma when a responsible gambling conversation may be appropriate.
• Explain our self-exclusion process, break facilities and other responsible gambling supports clearly and accurately.
• Enforce age-verification requirements consistently and confidently.
• Escalate concerns to gaming management when necessary, in accordance with our internal procedures.

Our physical venue environment is also designed with responsible gambling in mind. Signage providing responsible gambling information is displayed in gaming areas. Clocks are visible on the gaming floor to support guests in tracking time. Rest and quiet areas adjacent to the gaming floor provide comfortable spaces away from gaming equipment.

11. Summary of Our Responsible Gambling Principles

The following table summarises the key principles that underpin our approach to responsible gambling at Belmoracrownstay.

12. Contact Us

If you have questions about our responsible gambling programme, wish to speak with a member of our gaming management team, or would like to provide feedback on our responsible gambling practices, please contact us:

For responsible gambling enquiries or to initiate a self-exclusion arrangement in person, please speak with any member of our gaming management team or ask at the main reception desk during your visit. All enquiries are handled confidentially and without judgement.