Terms of Use

1. Acceptance of Terms

Your continued use of this Website constitutes your ongoing and unconditional acceptance of these Terms, together with our Privacy Policy, which is incorporated herein by reference. These Terms constitute a legally binding agreement between you and .

We reserve the right to amend these Terms at any time without prior notice. The date shown as the "Effective date" above will be updated accordingly. It is your responsibility to review these Terms each time you visit the Website. Continued use following any amendment constitutes acceptance of the revised Terms.

2. Purpose of This Website

This Website is published solely for the purpose of providing general information about Belmoracrownstay, a hotel-casino property located in Busselton, Western Australia, and to facilitate reservation enquiries and bookings for accommodation and related hospitality services. Nothing on this Website constitutes an offer to provide gaming services online; all casino gaming activities are conducted exclusively on the physical premises in accordance with applicable Western Australian law.

The Website is intended for personal, non-commercial use by prospective and existing guests of Belmoracrownstay. It is not directed at minors, persons legally excluded from gaming premises, or persons residing in jurisdictions where access to such content is prohibited.

3. Permitted Use

You may use this Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit anyone else's use of the Website. Specifically, you agree that you will not:

• Use the Website for any purpose that is unlawful under Australian law or the laws of any applicable jurisdiction;
• Transmit any unsolicited or unauthorised advertising or promotional material, spam, or any other form of solicitation;
• Engage in data-scraping, data-mining, web crawling or any automated extraction of content from the Website without our prior written consent;
• Attempt to gain unauthorised access to any part of the Website, its servers, or any database or network connected to the Website;
• Upload or transmit viruses, malware, or any other malicious code that may interfere with the operation of the Website;
• Reproduce, duplicate, copy, sell, resell or exploit any portion of the Website or its content for commercial purposes without our express written authorisation;
• Misrepresent your identity or affiliation with any person or organisation when using the Website;
• Frame or mirror any content of this Website on any other website or platform without our prior written consent.

We reserve the right, in our sole discretion, to restrict or terminate your access to the Website at any time and without notice if we reasonably believe you have breached any provision of these Terms.

4. Intellectual Property

All content published on this Website — including but not limited to text, photographs, graphics, illustrations, logos, trade marks, service marks, icons, audio clips, video clips, data compilations and software — is the property of or its content licensors and is protected by Australian and international intellectual property laws, including the Copyright Act 1968 (Cth) and the Trade Marks Act 1995 (Cth).

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and view the Website and its content for personal, non-commercial purposes only. This licence does not include the right to:

• Modify or create derivative works based on the Website or its content;
• Reproduce, distribute, publicly display or publicly perform any content from the Website beyond what is necessary to view a single page within a standard web browser;
• Remove, alter or obscure any copyright, trade mark or other proprietary notices on the Website.

Any trade marks, service marks or logos displayed on this Website are registered or unregistered marks of or their respective owners. Nothing in these Terms grants you any licence or right to use any trade mark displayed on this Website.

If you believe that any content on this Website infringes your intellectual property rights, please contact us at privacy@belmoracrownstay.com with full details of your claim.

5. Reservation Requests and Booking Enquiries

This Website may provide forms, links or other mechanisms through which you can submit a reservation request or booking enquiry for accommodation and hospitality services at Belmoracrownstay. Submission of a reservation request does not constitute a confirmed booking. A binding reservation is only created upon our issuance of a written booking confirmation, which may be delivered by email.

When submitting a reservation request you agree to provide accurate, current and complete information. You further agree not to impersonate any person or to use a false identity or contact details. We reserve the right to refuse or cancel any reservation request that we reasonably believe has been made fraudulently or in breach of these Terms.

All reservation requests are subject to room availability at the time of confirmation. Submission of a request does not guarantee the availability of any particular room type, rate or promotional offer.

6. Rates, Pricing and Booking Terms

6.1 Room Rates

All rates displayed on this Website are quoted in Australian Dollars (AUD) and are inclusive of applicable Goods and Services Tax (GST) unless expressly stated otherwise. Rates are subject to change without notice until a booking confirmation has been issued.

6.2 Rate Accuracy

We make every reasonable effort to ensure that rates and availability information displayed on this Website are accurate at the time of display. However, errors may occasionally occur. Where a rate is displayed in error and a reservation request has been submitted on the basis of that rate, we will notify you promptly and provide you with the option to confirm the booking at the correct rate or to cancel without penalty.

6.3 Payment

Payment terms, accepted payment methods and deposit requirements will be communicated to you as part of the booking confirmation process. Payment obligations are governed by the terms set out in your booking confirmation. We do not store complete payment card details on our servers.

6.4 Cancellation and Modification

Cancellation and modification conditions vary depending on the rate type selected and will be clearly disclosed prior to, and reiterated in, your booking confirmation. It is your responsibility to read and understand the applicable cancellation policy before completing a reservation. Where a non-refundable rate has been selected, no refund will be payable upon cancellation.

6.5 Applicable Charges Summary

6.6 Consumer Guarantees

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy to which you may be entitled under the Competition and Consumer Act 2010 (Cth) or other applicable Australian consumer protection legislation. Where our liability cannot be excluded by law, it is limited to the fullest extent permitted by law.

7. Age Restrictions

In accordance with applicable Western Australian legislation, access to the casino gaming floor at Belmoracrownstay is strictly restricted to persons who are 18 years of age or older. Guests who appear to be under the age of 25 may be required to produce valid photographic identification confirming their date of birth before being permitted entry to gaming areas.

By using this Website and by visiting the property, you confirm that you are at least 18 years of age. We reserve the right to refuse entry to any person who cannot demonstrate that they satisfy the applicable age requirement.

This Website is not directed at, and should not be accessed by, persons under the age of 18. If we become aware that a person under 18 has submitted personal information through this Website, we will take reasonable steps to delete that information promptly.

8. Responsible Gaming

Belmoracrownstay is committed to promoting responsible gaming practices. Gaming is intended to be an enjoyable leisure activity. We encourage all guests who participate in gaming activities at our premises to do so responsibly and within their personal means.

8.1 Our Commitment

At our physical premises, trained staff are available to provide information about responsible gaming practices and to direct guests to available support resources. We operate in accordance with responsible gaming obligations applicable to casino venues in Western Australia.

8.2 Recognising Problem Gaming

The following are indicators that gaming may have become problematic:

• Spending more time or money on gaming than intended;
• Borrowing money or selling possessions to fund gaming activities;
• Neglecting personal, family or professional responsibilities due to gaming;
• Feeling anxious, irritable or distressed when not gaming;
• Attempting to recover losses through further gaming ("chasing losses").

If you recognise any of these signs in yourself or someone you know, we encourage you to seek support from a recognised organisation.

8.3 Support Resources

The following organisations publish guidance and provide self-exclusion tools and support resources for persons concerned about their gaming behaviour. These are independent public resources and are listed for information only:

• Gambling Help Online — a national online resource operated under the auspices of Australian state and territory governments: www.gamblinghelponline.org.au
• Racing and Gaming — Western Australia — the Western Australian Government agency that publishes regulatory information and responsible gaming guidance relevant to gaming venues in this State: www.dlgsc.wa.gov.au/racing-gaming

8.4 Self-Exclusion

Guests who wish to exclude themselves from gaming areas at Belmoracrownstay may approach our on-site management team to enquire about self-exclusion arrangements. Self-exclusion options are also published by the Department of Local Government, Sport and Cultural Industries (Racing and Gaming) for Western Australian gaming venues.

9. External Links and Third-Party Websites

This Website may contain hyperlinks to websites operated by third parties. These links are provided for your convenience only and do not signify our endorsement of, or affiliation with, those third parties or their content. We have no control over the content, privacy practices or availability of third-party websites and we accept no responsibility or liability for them.

When you follow a link to a third-party website, you do so at your own risk and subject to the terms and conditions of that website. We encourage you to review the applicable terms and privacy policy of any third-party website before providing any personal information to that site.

Links to this Website from third-party websites do not imply any endorsement or association by . You may link to our Website homepage from your own website for non-commercial purposes, provided you do so in a way that is fair, legal and does not damage our reputation or take advantage of it. You must not frame our Website on any other site without our prior written permission.

10. Website Availability

We endeavour to keep this Website accessible on a continuous basis; however, we do not warrant that the Website will be uninterrupted, error-free or free from viruses or other harmful components. The Website may be temporarily unavailable due to maintenance, technical issues, circumstances beyond our reasonable control or for any other reason.

We reserve the right to modify, suspend or discontinue any aspect of the Website at any time without notice and without incurring any liability to you. We will not be liable to you or any third party for any loss arising from the unavailability of the Website.

You are responsible for ensuring that your device, browser and network connection are suitable for accessing the Website. We do not warrant that this Website is compatible with all devices or browsers.

11. Limitation of Liability

11.1 No Warranties

This Website and all information, content and materials contained on it are provided on an "as is" and "as available" basis, without warranty of any kind, whether express, implied or statutory, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, non-infringement or accuracy, to the fullest extent permitted by applicable law.

11.2 Exclusion of Liability

To the maximum extent permitted by Australian law, , its directors, employees, contractors and agents shall not be liable for any loss or damage of any nature, whether direct, indirect, incidental, special, consequential or punitive, arising out of or in connection with:

• Your access to or use of (or inability to access or use) this Website;
• Any reliance you place on information or content displayed on this Website;
• Any error, inaccuracy or omission in information or content on this Website;
• Any unauthorised access to or alteration of your transmissions or data;
• The conduct of any third party in connection with the Website or your use thereof.

11.3 Consumer Protection Laws

Our liability is not excluded or limited in any way to the extent that Australian law does not permit such exclusion or limitation, including with respect to consumer guarantees under the Competition and Consumer Act 2010 (Cth). Where our liability cannot lawfully be excluded, it is limited to the fullest extent permissible by law, including, where permitted, to the re-supply of the relevant service.

12. Governing Law

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of the State of Western Australia and the Commonwealth of Australia.

You irrevocably agree that the courts of Western Australia shall have non-exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, without prejudice to any mandatory jurisdictional provisions applicable under Australian consumer protection law.

Where Australian consumer protection legislation confers upon you rights that cannot be excluded by agreement, those rights are preserved and unaffected by these Terms.

13. Dispute Resolution

13.1 Informal Resolution

If you have a concern or dispute relating to these Terms or your use of this Website, we encourage you to contact us in the first instance so that we may attempt to resolve the matter informally and in good faith. Please direct your correspondence to:

We will acknowledge your correspondence within a reasonable time and endeavour to provide a substantive response within 14 calendar days.

13.2 External Dispute Resolution

If we are unable to resolve your concern through informal discussion, you may seek to have the matter addressed through an appropriate external body. Depending on the nature of your dispute, relevant bodies may include:

• Consumer Protection Western Australia — part of the Department of Mines, Industry Regulation and Safety, which provides information on consumer rights and a dispute resolution service for eligible disputes;
• Australian Competition and Consumer Commission (ACCC) — which publishes guidance on consumer rights and may receive reports of conduct in breach of Australian consumer law;
• The courts of Western Australia or the relevant Australian federal court, as applicable to the nature and quantum of the dispute.

Nothing in this clause limits your right to commence proceedings in a court of competent jurisdiction.

14. Privacy

The collection, use, storage and disclosure of personal information submitted through this Website is governed by our Privacy Policy, which complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using this Website you consent to the handling of your personal information as described in the Privacy Policy.

For any privacy-related enquiries or to exercise your rights in relation to your personal information, please contact our Privacy Officer at: privacy@belmoracrownstay.com.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any written booking confirmation issued to you, constitute the entire agreement between you and with respect to your use of this Website, and supersede all prior agreements, representations and understandings relating to the same subject matter.

15.2 Severability

If any provision of these Terms is held to be invalid, illegal or unenforceable under any applicable law, that provision shall be severed from the remaining Terms, which shall continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms on any occasion shall not constitute a waiver of that right or provision. A waiver of any breach of these Terms shall not be construed as a waiver of any subsequent breach.

15.4 Assignment

You may not assign, transfer or sub-licence any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to any successor entity resulting from a merger, acquisition, sale of assets or other corporate restructuring.

15.5 Headings

Section headings in these Terms are for convenience only and do not affect the interpretation of any provision.

16. Contact Us

If you have any questions about these Terms or about your use of this Website, please contact us using the following details: